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You have the right to cancel this agreement but this right ends 14 days after the date we deliver the products to you in accordance with the Consumer Contracts Regulations 2013. Any amounts you have been charged will be repaid to you by way of credit to your account within 14 days. In these circumstances ONLY standard postage charges will be refunded and Premium carriage charges will NOT be refunded, Overseas postage constitutes a Premium charge. However we may have delivered or dispatched the products you have ordered. In this circumstance, you may return the products to us at your own expense; in most cases this will be most cost effective if arranged by yourself. For bulky items this can be arranged by one our advisors and will incur an uplift/ third party collection charge this will be deducted off any refund due to yourself. The charge for this collection is £30 per consignment upto a total gross weight of 10kg and then 30p per kilo above 10kg. For any goods returned you are advised to return the items using a signed for delivery means as the goods are your responsibility until delivered back to our address. As long as the item is unused and in a resaleable condition we are able to offer an exchange or refund. There may be a deduction from your refund if the item has been damaged, opened more than necessary as it would be if you were assessing it in a shop or used more than reasonably expected. We recommend that you return any goods in their original packaging to avoid any damage that may occur in transit (please note the goods remain your responsibility until they are returned to us). Please ensure when returning goods a note is enclosed with your order number, address, surname and reason for return so we can process as quickly as possible and please ensure that your return is securely boxed. When returning your order, please use clear packaging tape only and do not write directly on the packaging. You have 14 days to exercise your right to cancel and 14days to return the goods from the day of cancellation. PLEASE NOTE items returned outside this timescale will not be entertained. If you wish to cancel please call us on 01904 674800 or e-mail Please note for hygiene reasons mattresses, nappies, bedding and feeding products and other items of a personal nature cannot be returned once opened unless faulty. Your statutory rights remain unaffected.

PLEASE NOTE once a parcel leaves our warehouse and is in the hands of a carrier it is deemed to have been despatched. At this time the customer becomes liable for any return postage. This includes any return postage charge incurred due to an "Return to Consignor", "Failure to Collect" option where the customer opts for delivery to Drop off shop and a "Delivery Refused" option being selected by the consumer. Please note carriers charge a re-label fee/ reverse collection fee on top of the actual postage charge so the cost of return is higher than for an initial delivery.

PLEASE NOTE also that DPD/ UPS/ FedEx (and other carriers)also charge a Export Return handling fee on top of the actual carriage charge to cover operational and processing costs for Export shipments returning to the UK.


In the case of faulty products, we will repair and return the item as soon as possible (depending on availability of spare parts). If we are unable to repair, a replacement will be offered. If we are unable to replace we will refund your money, provided the instructions governing the use of the products have been followed and there has been no misuse. Any items being returned for refund must be returned complete including all accessories. This does not affect your statutory rights as a consumer.


Paul Stride
20 Kathryn Avenue
Monks Cross
YO32 9JS


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